There are large, loud, and passionate debates about
QB on the web, and
many of the complaints people have are well-founded. But I've used just
about every sort of accounting program out there and keep coming back to
QuickBooks despite its shortcomings.
First of all, I'm not a
trained accountant. While I do understand basic accounting concepts, and
can look at a P&L without my head spinning, I can't really say the
same about things like trial balances and general ledgers. So for ME -
QuickBooks gives me the framework to keep close tabs on my business
without feeling frustrated and stupid.
Entering information is
extremely easy, and the import facility from Gmail is great - I decided
to start a new company file from scratch for 2012 (I got a bit... sloppy
about keeping up with an older file on my Mac, and figured out new and
simpler ways to keep track of what was important), and it was a neat
time-saver. While I'm on the subject, by the way, the Mac version
doens't have all the features of the Windows version. If you have the
option of either, make sure you choose carefully.
Entering
information starting in Q4 of 2011 also went smoothly, and any time I
made a mistake, or decided I'd like to keep things sorted a different
way, it was easy to fix - something I always found could be a PITA with
some other programs. Reports are easy to run, and connectivity with
online banking is easy to do as well. I'm not using it for payroll, so I
cannot speak to that.
But it does fall down in some places.
First and foremost, they really need to stop trying to sell their
additional (and IMO overpriced) products and services from within a paid
piece of software - or at least making it so intrusive. The pop-ups are
a total drag (though they CAN be turned off in preferences if you look
hard enough or Google it) and things like a "Do More With Quickbooks"
menu (which sells their services) that can't be removed from the Main
Navigation screen is a bit of an insult.
As for missing or broken
features, I've found two that are particularly irritating: the first is
a lack of real price levels for products. In this version of
QuickBooks, you CAN set a discount level for wholesale customers (we
manufacture soap that's sold both retail and wholesale), but it's a
blanket discount. What I'd like to do (and could in competing programs
at the same price point) is set multiple price levels, and each product
could have a pre-set price at each level, not just a blanket percentage.
Seems to me if you're doning price levels at all, you should just do
them right. The feature exists in QB Premier, but it's literally the
ONLY feature I need from it and it's next to impossible to figure out
how to upgrade (and likely wouldn't be worth the cash anywasy).
The
customize forms section had some issues as well - I spent quite a lot
of time working on customization, and it all appeared great until an
invoice was emailed (they printed fine) at which point the entire layout
came apart and it was unreadable. Awful that I couldn't see this unless
I tested the send (which thankfully I did before sending one to a
customer), and it took forever to figure out what was broken: turned out
that it couldn't handle using Helvetica Neue for a font. I stuck with
Ariel and had no such problems.
There are other issues here and
there that make me unhappy: I can't change the default font size for
program itself without a hack (it was just too small stock), whenever I
go to the reports page I keep getting a popup telling me about the "New!
Contributed Reports" that I can't turn off, and other minor
customization issues.
In the end, I'll confess that if there was
an accounting program that was as easy and flexible at the same price
point, I'd consider it due to issues I've mentioned. But
QB really does
have the market to itself so that's not an option. But it's not so bad:
the issues aren't killer (they're just the sorts of issues I, were I
their interface consultant, wouldn't abide) and the positives for me
make up for the negatives.
And now you can save 41% if you offer this at
here!